Your Tasks
Technical support: Time share up to 50%
- Acceptance of customer inquiries without an order background including telephone/written advice;
- Identification/determination of the correct spare parts that are necessary for the preparation of offers and orders;
- In the case of discontinued and no longer available spare parts, search for alternatives internally and externally, if necessary involving technical experts and/or suppliers;
- Handing over the process to the commercial department for commercial processing.
Spare parts recommendation lists: Time share up to 15%
- Prepare spare parts recommendation list according to specifications, depending on the type of products installed and the scope of the respective project or based on a request from the customer;
- Presentation and technical explanation as well as suggestions for stocking;
- Handing over the process to the commercial department for commercial processing;
- Offer tracking.
Support/training: Time share up to 15%
- Presentation and instruction on the available systems for identifying the correct spare parts (e.g. CPQ software (Configure, Price & Quote), eParts, eShop) for internal employees, SSC, SSP and customers.
General tasks: Time share up to 20%
- Collaboration in the pricing team within the specified framework (competitive class matrix);
- Master data maintenance (e.g. parts discontinuation, successor model, prices);
- Collaboration in the creation of conversion kits and spare parts sets;
- Participation in continuous improvement measures/improvement processes;
- Participation in spare parts projects;
- Group-wide support in Tech Sales Support Spare Parts;
- Willingness to travel occasionally.
